ACS President Steve Crane received his Law Enforcement and Security Administration degree from Northern Michigan University and began his career as an undercover investigator for a national retail chain. Over the next 18 years, Mr. Crane worked his way through the management ranks holding positions including Shopping Supervisor, Investigator/Analyst, District Loss Prevention Manager, Regional and Divisional Loss Prevention Director, and finally as a Corporate Loss Prevention Director. During this time, Mr. Crane had the opportunity to work with many different private investigators while conducting various retail investigations. Although talented in their own respects, Mr. Crane noticed that many of them were lacking in the areas of customer service and detailed retail knowledge. When Mr. Crane founded ACS in 1995, he used this experience to set the foundation for the company. ACS is a results-driven company where our staff possess extensive knowledge in the areas in which they serve and take pride in providing superior customer service. All of the senior management at ACS have loss prevention experience and are instrumental in training and developing the next generation of investigators. Most importantly, ACS tailors each and every investigation to fit our client’s needs.
The following are some of the services that ACS provides:
By contracting ACS, the timed used for recruiting, training, and supervising the detectives can now be applied to other store operations. Some of the duties performed by store detectives as follows:
If you do not have a need for a full-time loss prevention service, or if it’s not in the budget, ACS can provide services on an “as needed” basis. ACS maintains a staff that can be mobilized to your location on short notice to deal with problems as they occur.
Some examples of how the ACS Response Team can help:
Some examples of consultation packages:
Our loss prevention consulting professionals will develop a program that will fit your company’s culture and objectives. ACS uses a proactive approach that will increase profits and decrease losses. Our programs are tailored to your needs and can include associate training, awareness programs, honesty hot lines, store audits, employee interviews, and pre-employment background checks, to name a few. Our experience, training, and knowledge will help us develop a program that will create a loss prevention culture within your company that your employees will take pride and ownership in and become part of your loss prevention team.
During the mortgage crisis, ACS conducted thousands of mortgage investigations for some of the largest private mortgage insurance companies and some federal agencies, such as Freddie Mac. As the market begins to recover, we have found a need to assist title and real estate agencies navigate through the mess that was created over the past 15 years. This could be as simple as locating the seller of a property and have them sign a quit claim deed or to conduct complex mortgage fraud investigations.
Below are some of the areas that we can be of help.